My family, who I love, but who drive me crazy, do not shut the freezer door tightly closed. They leave it cracked about half an inch. The ice starts melting and the unit automatically turns off, once the temperature reaches a certain above freezing value. So, I shut the door rather strongly, then open the fridge to check the settings to make sure the freezer is still running. Then I push on both doors, to make certain everything is closed. They did it again last night, and left the milk on the counter, where it got room temperaturish. I’m ready to install a padlock on the freezer. Get your ice through the door. If you need anything else, come see Dad.